prtothetrade

Discounts Rule on Facebook Fan Pages

In Art business, Auction Advertising, business, Drive Website Traffic, selliing antques on April 24, 2011 at 3:30 pm

When it comes to how art and antique dealers and other businesses see Facebook, there seems to be a major disconnect.  C-level officers and fans see things differently.

The IBM Institute for Business Value Analysis recently released results of a 2011 CRM Study, and the fallout leaves plenty of room on to make better use of your Facebook page.

To put a few of the more common perceptions in line, let’s start with the fact that more than 73% of business owners believe fans come to their Facebook page to learn more about new products. In contrast, only 51% of fans actually use Facebook fan pages for this reason.

71% of Facebook fan page owners load the page ups with general information because they believe that’s what fans want. Only 53% of fans log on for general info.

61% of site owners think fans come because they want to be part of a community.  Only 22% of fans want to be part of a corporate community.

How Business and Fans Disconnect on Facebook

The closest fan page owners and fans come to being in sync is when it comes to actual purchases. 60% of businesses believe fans like them because they want to buy something. 55% of fans come to purchase.

The main reason fans come to a business page is to for a discount. 61% of your fans come for the discount and 60% of fan page owners realize this.

The new results of the what may be the most comprehensive social media study to date is sure to make all of us re-think our use of Facebook fan pages.

That said, see you on Facebook. (BTW, we recently posted discounts.)

P.S. To enlarge the image above, click on it.

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